A.1 Book with confidence COVID-19 2021

1.1 Each ticket purchased will be backed by our guarantee that if you are not able to attend the masterclass due to COVID-19 and it’s restrictions, your tickets purchased will be moved over to a future event free of charge or the total money paid for your tickets will be exchanged for an e-gift card voucher to be used towards any future masterclasses or products we have across the website https://louiespencemasterclass.com these gift card vouchers will have a 2 year expiry date on them.

1.2. In the event that you are unable to attend due to any Covid-19 Government regulation or restriction introduced after the purchase date of 17/09/2021 e.g. vaccine passports, having to self isolate,  testing positive for COVID-19, we will need to view this, please send and proof to our team via email info@louiespencemasterclass.com your ticket will be transferred to a future Event, and cannot be refunded after the purchase.

1.3. In addition to the ticket price, your order may require payment of a booking fee per ticket, a card processing transaction fee per order and/or other supplementary fees which may apply to the Event. Those fees are not refundable.


This page, together with our Privacy Policy and the Website Terms of Use tells you information about us and the legal terms and conditions (the “Terms”) on which we make available to you the online ticket-selling software solution (the “Service”).

Please read these Terms carefully and make sure that you understand them before signing up to the Service.

1.1 Safeguarding policy for under 18s

Any dancer under the age of 18 years old will need to be accompanied by an adult or guardian over the age of 18 years old. If the dancer arrives on the day of the masterclass without an adult/guardian with a valid spectator ticket then they will not be able to participate in the masterclass. We will not be held liable for any losses incurred due to the dancer not taking place.

2. Information about us

LouieSpenceMasterclass.com and any of their sub-domains is a site operated by LouieSpenceMasterClass.com, which is the trading name of Louie Spence Dance Ltd (“We”). We are registered in England and Wales under company number 11306586 and have our registered office at Unit 4, Woodside Industrial Estate, Thornwood, Epping, Essex, CM16 6LJ.

You can contact us by writing to us at info@louiespencemasterclass.com

3. Our contract with you

You agree to these Terms and you enter into a binding contract with us when you sign up for a Louie Spence Master Class account by clicking “Register/Sign up” or similar buttons on our website or download any of our apps or products. If you do not agree to any portion of these Terms of Service, please do not use or access the Service.

We may amend these Terms from time to time. You should check the website (www.louiespencemasterclass.com/terms-and-conditions) from time to time to review the then-current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

4. Your use of the service

You shall:

  • provide us with such information and material as we may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects;
  • maintain and promptly update all information and material as may be required by us in order to supply the Services to keep it true, accurate and complete; and
  • cooperate with us in all matters relating to the Service.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider’s control. Your access to the Service may also be suspended, or your account may be canceled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you in advance of the non-payment).

5. Refunds, cancellation, rescheduling of Events


**If an event or masterclass is cancelled due to the CoronaVirus COVID-19 for public health and safety, this is a global epidemic that is beyond our or the venues control, you will not be entitled to a refund as an option, but will be rescheduled for the masterclass to take place at a later date once the Corona Virus has been contained and made safe for the masterclass to take place again. your health and safety is our number one priority at this time.

Tickets cannot be refunded unless an event is cancelled, so please check your tickets carefully on receipt and contact us immediately if you have any queries. We are not liable for lost, destroyed or stolen tickets and cannot always replace them.

Purchased Tickets cannot be refunded unless:

(A) an Event is cancelled;

(B) Details of an Event are significantly changed after an order is placed (significant changes being a change of headline act (Louie Spence).

Only the face value of the Ticket will be refunded if (a), (b)  occurs. Ticket booking fees are non-refundable.

If an Event is cancelled, rescheduled, or the details are significantly changed, and we have been informed of the change by the Event Organiser, we will contact you as soon as possible by email using the details you have supplied in the My Account section of the Website. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable. We also cannot be held liable should the email address we hold in your account be configured in such a way to block or divert into spam or junk folders any emails we send to your email address.

If an Event is cancelled, and we have NOT been informed by the Event Organiser (and so we have not been able to inform you of the cancellation), you must notify us no later than 48 hours after the Event that you wish to claim a refund.

If we have been informed by the Event Organiser that the Event is to be rescheduled, or the details significantly changed (as set out in (B) above), and we have informed you of the change, we will offer you the choice of retaining your Booking for the rescheduled or changed Event.

If you wish to receive a refund you must notify us of your choice as soon as possible, and no later than 4pm on the working day before the original date of the Event, or by 4pm on the Thursday before the original date of the Event in the case of Events where the original date was a Saturday, Sunday or a Bank Holiday Monday. If however, we have only notified you in the 48 hours preceding the original date of the Event, you must notify us as soon as possible, and no later than 4 pm on the day of the original date of the Event. If we have only notified you on the original date of the day of the Event, you must notify us as soon as possible, and no later than the opening time on the original date of the Event.

If you don’t notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your Booking and you will not be entitled to a refund.

If an Event is moved to another date or the details are significantly changed (as set out in (B) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.

In the case of a refund, the face value of the Ticket will be credited to you via the payment method used for the original transaction.

If the Event is rescheduled, changed, moved or cancelled we cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.

5.a Event headliners (Choreographers)

We have the right to change choreographers stated on the website and use choreographers of the same ability and professional acumen as replacements. Changes to the headliners are sometimes forced due to operational reasons and are sometimes necessary to stop the event from cancelling. We always strive to maintain the same choreographers as what’s stated on the website when purchasing.

Rescheduling of your tickets (locations dates)

Should you wish to change dates or loctaions of your tickets, this is possible but this is subject to an admin fee of £5 per change per booking.

6. Our relationship with the payment providers

All amounts payable to you pursuant to the Service are payable using external payment providers (including PayPal and Stripe). Accordingly, you will be bound by the terms and conditions that govern the relevant external payment providers’ relationships with their customers.

We are not affiliated with, and have no agency or employment relationship with, any external payment provider and have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from, the acts and omissions of any external payment provider.

7. Use of our website

Your use of our website is governed by a Website Terms of Use. Please take the time to read these, as they contain important terms which apply to you.

8. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes some important terms which apply to you.

9. Use of customer’s personal information

Protection of personal data is very important to us. We will comply with the applicable data protection laws, including, in particular, the adoption of laws consistent with the EU Directive 95/46/EC (“EU Data Directive”) binding in the United Kingdom, as amended from time to time.

For any personal data of your customers and event attendees processed on your behalf as part of the Service (“Customer Data”), we and you both agree that you are the data controller and we are the data processor in relation to that data. We shall process the Customer Data only for the purpose of providing you with the Service and upon lawful instructions reasonably given by you to us from time to time. We will employ appropriate technical and organisational measures to protect such personal data which are equivalent to the measures that we take to protect your personal information (as set out in the Privacy Policy). As a data processor, we may appoint sub-processors for parts of its processing of personal data, provided, however, that the sub-processor assumes the same obligations as are imposed on us as a data processor.

You acknowledge that we are reliant on you for direction as to the extent to which we are entitled to use and process the personal data you provide us with. Consequently, we will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.

When transactional emails (e.g. order confirmation emails) are sent out to your customers, your account email address is specified by default as the ‘reply-to’ address in the email to make it convenient for your customers to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to ticket buyers.

In providing the Service, we may transfer personal data (including Customer Data) to third party service providers, which may store and process this personal data on servers located outside of the EEA (including for data back-up purposes). If we transfer Customer Data outside of the EEA in this way, we will take the appropriate steps to ensure that the Customer Data continues to be protected (typically through the third party agrees to comply with European Commission approved contractual obligations in their standard terms).

Where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account) you are responsible for ensuring that your use of that Customer Data is compliant with data protection laws and the terms in place between you and your customer.

10. Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on us obtaining a written license from the relevant licensor on such terms as will entitle us to license such rights to you. All materials, equipment, documents and other property of us are our exclusive property.
For the purposes of this section, “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

11. Disclaimer

While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.

The Service (including all hardware and software comprising the Service) and the material on the website are provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website and the Service on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the website or the Service.

12. Liability

We and our employees and agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of business, loss of income, loss of profits, loss of goodwill, loss or corruption of data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website or Service in any way or in connection with the use, inability to use or the results of use of the website or the Service, any website linked to the website or the material on those websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your use of the website or the Service or mobile apps for event check-in.

Nothing in this legal notice shall exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • any damage incurred by you as a result of our fraud or fraudulent misrepresentation; or
  • any other liability which cannot be excluded or limited under applicable law.

13. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

14. Photographing & Filming Children At Masterclasses

Louie Spence Masterclass does have videographers and photographers at each event filming or taking photographs of the participants and spectators to use for promotional use on the website www.louiespencemasterclass.com and across Louie Spences Social media channels.

If any parent, guardian, or family members that are present at any masterclass don’t wish their child or themselves to be filmed or photographed, please see a member of the Louie Spence Masterclass team when you check-in for your masterclass, If this is not made aware to a member of our team, by you agreeing to these terms and conditions you give us prior consent to filming and photography as set out in our policy for safeguarding of children below.

Parents, guardians, or family members may often want to celebrate the achievements of their child/children by taking photographs or films.

This section of the policy will help to ensure that all necessary steps are taken to protect children and young people from the inappropriate use of their images in resources and media publications, on the internet, and elsewhere.

Images can be used as a means of identifying children when associated with personal information e.g. this is X who lives at y; X is a member of the Z dance school.

This information can make a child vulnerable to an individual who may wish to contact and start to “groom” that child for abuse – online (e.g. through websites or social networking) or through direct contact in the “real” world.

The guidance applies whether images are taken using cameras, mobile phones or any other equipment – and applies to both still and video images.


Explain how and when photographic images/video will be used (e.g. club website, newsletter, or press) All children must be appropriately dressed. Photography or recording should focus on the activity rather than a particular child or children and personal details that might make a child vulnerable, such as their exact address, should never be revealed. Where possible, photographs/recordings should represent the diverse range of children participating at Louie Spence Masterclasses, This might include:

• Boys and girls

• Children from minority ethnic communities

• Disabled children

• Children wearing glasses

Where possible do not include the name of a child whose image is being used. If naming a child or group of children in an image, only use first names, as this will reduce the risk of inappropriate, unsolicited attention from people within and outside the sport. Avoid the inclusion of other detailed information about individual children

Anyone taking photographs or recording at any Louie Spence Masterclass event, regardless of equipment used and including mobile phones, must have a valid reason for doing so and seek the permission of the person in charge (at the event) All concerns regarding inappropriate or intrusive photography should be reported to the Louie Spence Masterclass Team, as appropriate.

Think about the level of consideration that you give to the use of images in all publications, e.g. the processes used in choosing photographs or film for publication. Apply an increased level of consideration to the images of children used on websites. Simple technology features such as watermarking may dissuade third parties from using or attempting to access controlled imagery.


There is evidence that some people use dance events as an opportunity to take inappropriate photographs or film footage of children. While this might be rare in Dance all those involved have a duty of care to children to ensure that this risk is as small as possible.

By taking some simple steps, risks will be reduced. If professional photographers are commissioned or the press is invited to a dance activity or event, it is important to ensure they are clear about expectations of them in relation to the welfare of children: The photographer/camera person must have bona fide identification and be able to produce it on request.

Participants and parents must be informed that a photographer/camera person will be in attendance at an event and ensure that they consent to both the taking and publication of films or photographs Do not allow unsupervised access to classes or one-to-one photo sessions at events Do not approve/allow photo sessions outside the event or at the child’s home.

Event organisers could consider issuing a coloured identification label or badge on the day which can serve to highlight those who have permission to photograph or film.


If parents or other spectators are intending to photograph or video at an event they should also be made aware of the requirements of this policy. All those using photographic or video equipment (including mobile phones) should register with the Event Organiser prior to taking images of children. Parents and spectators should be prepared to identify themselves if requested and state their purpose for photography/filming. In addition: Participants and parents should be informed that if they have concerns about inappropriate or intrusive photography/filming, these should be reported to the Louie Spence Masterclass Team or official and recorded in the same manner as any other child protection concern

Louie Spence Masterclass Team should approach and challenge any person taking photographs who has not made his/herself known and/or registered with them. They might need to refer it to the local police force if this person continues to record images unauthorised.

15. Force Majeure

Louie Spence Dance LTD. shall have no liability to the Customer under this agreement if it is prevented from, or delayed in, performing its obligations under this agreement or from carrying on its business by acts, events, omissions, or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Louie Spence Dance LTD or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.