Terms & Conditions

1. Introduction

This page, together with our Privacy Policy and the Website Terms of Use tells you information about us and the legal terms and conditions (the “Terms”) on which we make available to you the online ticket-selling software solution (the “Service”).

Please read these Terms carefully and make sure that you understand them before signing up to the Service.

 

2. Information about us

LouieSpenceMasterclass.com and any of their sub-domains is a site operated by LouieSpenceMasterClass.com, which is the trading name of Louie Spence Dance Ltd (“We”). We are registered in England and Wales under company number 11306586 and have our registered office at 7 Cannons Mead, Stansted, Essex, CM24 8EL.

You can contact us by writing to us at info@louiespencemasterclass.com

 

3. Our contract with you

You agree to these Terms and you enter into a binding contract with us when you sign up for a Louie Spence Master Class account by clicking “Register/Sign up” or similar buttons on our website or download any of our apps or products. If you do not agree to any portion of these Terms of Service, please do not use or access the Service.

We may amend these Terms from time to time. You should check the website (www.louiespencemasterclass.com/terms-and-conditions) from time to time to review the then current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

 

4. Your use of the service

You shall:

  • provide us with such information and material as we may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects;

  • maintain and promptly update all information and material as may be required by us in order to supply the Services to keep it true, accurate and complete; and

  • cooperate with us in all matters relating to the Service.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider’s control. Your access to the Service may also be suspended, or your account may be cancelled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you in advance of the non-payment).

 

5. Refunds, cancellation, rescheduling of Events

Purchased Tickets cannot be refunded unless:

  1. an Event is cancelled;
  2. an Event is moved to another date and you decide not to retain your Booking for the rescheduled Event; or
  3. details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue).

Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs. Ticket booking fees are non-refundable.

If an Event is cancelled, rescheduled, or the details are significantly changed, and we have been informed of the change by the Event Organiser, we will contact you as soon as possible by email using the details you have supplied in the My Account section of the Website. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable. We also cannot be held liable should the email address we hold in your account be configured in such a way to block or divert into spam or junk folders any emails we send to your email address.

If an Event is cancelled, and we have been informed by the Event Organiser, we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.

If an Event is cancelled, and we have NOT been informed by the Event Organiser (and so we have not been able to inform you of the cancellation), you must notify us no later than 48 hours after the Event that you wish to claim a refund.

If we have been informed by the Event Organiser that the Event is to be rescheduled (as set out in (b) above), or the details significantly changed (as set out in (c) above), and we have informed you of the change, we will offer you the choice of retaining your Booking for the rescheduled or changed Event, or obtaining a refund of the face value of the Ticket.

If you wish to receive a refund you must notify us of your choice as soon as possible, and no later than 4pm on the working day before the original date of the Event, or by 4pm on the Thursday before the original date of the Event in the case of Events where the original date was a Saturday, Sunday or a Bank Holiday Monday. If however we have only notified you in the 48 hours preceding the original date of the Event, you must notify us as soon as possible, and no later than 4pm on the day of the original date of the Event. If we have only notified you on the original date of the day of the Event, you must notify us as soon as possible, and no later than the opening time on the original date of the Event.

If you don’t notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your Booking and you will not be entitled to a refund.

If an Event is rescheduled, or the details are significantly changed and we have NOT been informed by the Event Organiser (and so have not informed you of the change), you must notify us as soon as possible, and no later than 48 hours after the original date of the Event, if you wish to claim a refund.

If an Event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.

In the case of a refund the face value of the Ticket will be credited to you via the payment method used for the original transaction.

 

6. Our relationship with the payment providers

All amounts payable to you pursuant to the Service are payable using external payment providers (including paypal and stripe). Accordingly, you will be bound by the terms and conditions that govern the relevant external payment providers’ relationships with their customers.

We are not affiliated with, and have no agency or employment relationship with, any external payment provider and have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from, the acts and omissions of any external payment provider.

 

7. Use of our website

Your use of our website is governed by a Website Terms of Use. Please take the time to read these, as they contain important terms which apply to you.

 

8. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to ready our Privacy Policy, as it includes some important terms which apply to you.

 

9. Use of customer’s personal information

Protection of personal data is very important to us. We will comply with the applicable data protection laws, including in particular, the adoption of laws consistent with the EU Directive 95/46/EC (“EU Data Directive”) binding in United Kingdom, as amended from time to time.

For any personal data of your customers and event attendees processed on your behalf as part of the Service (“Customer Data”), we and you both agree that you are the data controller and we are the data processor in relation to that data. We shall process the Customer Data only for the purpose of providing you with the Service and upon lawful instructions reasonably given by you to us from time to time. We will employ appropriate technical and organisational measures to protect such personal data which are equivalent to the measures that we take to protect your personal information (as set out in the Privacy Policy). As data processor, we may appoint sub-processors for parts of its processing of personal data, provided however, that the sub-processor assumes the same obligations as are imposed on us as data processor.

You acknowledge that we are reliant on you for direction as to the extent to which we are entitled to use and process the personal data you provide us with. Consequently, we will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.

When transactional emails (e.g. order confirmation emails) are sent out to your customers, your account email address is specified by default as the ‘reply-to’ address in the email to make it convenient for your customers to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to ticket buyers.

In providing the Service, we may transfer personal data (including Customer Data) to third party service providers, which may store and process this personal data on servers located outside of the EEA (including for data back-up purposes). If we transfer Customer Data outside of the EEA in this way, we will take the appropriate steps to ensure that the Customer Data continues to be protected (typically through the the third party agreeing to comply with European Commission approved contractual obligations in their standard terms).

Where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account) you are responsible for ensuring that your use of that Customer Data is compliant with data protection laws and the terms in place between you and your customer.

 

10. Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to you. All materials, equipment, documents and other property of us are our exclusive property.
For the purposes of this section, “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

 

11. Disclaimer

While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.

The Service (including all hardware and software comprising the Service) and the material on the website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website and the Service on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the website or the Service.

 

12. Liability

We and our employees and agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of business, loss of income, loss of profits, loss of goodwill, loss or corruption of data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website or Service in any way or in connection with the use, inability to use or the results of use of the website or the Service, any website linked to the website or the material on those websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your use of the website or the Service or mobile apps for event check-in.

Nothing in this legal notice shall exclude or limit our liability for:

  • death or personal injury caused by our negligence;

  • any damage incurred by you as a result of our fraud or fraudulent misrepresentation; or

  • any other liability which cannot be excluded or limited under applicable law.

13. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction or the English courts.